DPD couriers

Recently, i had another hardware failure of my Asus G73JH (the GPU seems a bit dodgy in these units, and the TFT screen will quite suddenly fail), for the second time in a year. Disappointing, but at least it’s covered by warranty and Asus do seem to have a quick turnaround for repairs. However, their choice of courier is terrible.

Both times that I’ve had to deal with DPD couriers, I’ve been left frustrated by their inability to carry out the basic tasks required of a delivery company.

  • They will only tell you (by text) one day before that they plan to deliver the following day, but not what time. They don’t, at this point, give you the opportunity to change it.
  • The following day, they will text you and inform you of their delivery window. This isn’t particularly useful for people who plan their day more than a few hours in advance.
  • You can change the delivery day, but not the time, but even then only with a choice of three subsequent (week)days.
  • You can pick up the parcel from the depot, but chances are that they’re a long way away, you have to book your visit in advance, and they’re not open until 9am.
  • You can’t redeliver to a different address.

I’m not the only person to be disappointed by DPD couriers performance, either.

If you want to call them, and speak to someone, it seems that the only way to do it is to call 0845 556 0560 and simply don’t select any of the options, for ages. Eventually you’ll get put through. Of course, when you do, you’l most likely get put through to someone like “Vanetta” (whom I spoke to today, but I don’t think that’s a real name), who will just answer your questions like you’re insane, and will make you work incredibly hard to tease out the details of how you might actually obtain your goods. Not that she could just provide some help, no, you’ve got to investigate the options and work out it out for yourself.

So in the end, I decided that the easiest thing would be for me to drive out to the DPD depot on monday morning to pick it up. It’s a 40 minute drive, but better than hanging around and waiting for someone to turn up whenever they fancy.

UPDATE: I drove to the DPD depot on Monday morning to pick up the laptop. You have to ring the doorbell to be let in, and there’s a little sign saying that you might be searched. Nice touch.

dpd couriers depot nottingham

I provided my details to a lady who then disappeared off to find my laptop. She was gone some time, and eventually returned about 15 minutes later to inform me that the laptop’s been sent out for delivery to my home address, and that I could either go home and wait for it, or arrange to pick it up tomorrow. I’ve about had enough of this by now, so I change my plans for the day, head home, and wait for DPD couriers to deliver, again.

Is it really this hard to deliver packages from one place, to another?

2ND UPDATE:

DPD still hadn’t delivered by 2:30pm, so I rang them. They checked the consignment number and apparently, it’s still at the depot, waiting for me to pick it up. They are now “looking into it.”

3rd UPDATE:

They sent a guy round at 3:50pm, after I kicked up a little bit of a fuss. The laptop is now back in my possession, and I’m never going to let DPD couriers anywhere near it ever again.



5 Replies to “DPD couriers”

  1. I know exactly what you’ve gone through with DPD.
    I am expecting 2 parcels from them and I was very excited when 1 turned up today as promised but I thought it odd how the other was not on the van but after checking their website I was comforted to see it was at the depot probably awaiting another driver to pick it up as it said it was to be delivered by 12.00 today. Yet 12.00 came and went so I rang the depot to see how long it was going to be, I did not expect to be told that the next day trailer is locked up and they don’t have the keys!! I was told “sorry but HOPEFULLY it’ll be with you Tuesday”. Thanks DPD as I needed that parcel urgently which is why I paid for next day delivery not 4 days later delivery!

  2. I was considering moving my large business account to DPD, but gave up after a frustrating 45 minutes as nobody seemed interested, or perhaps they did not know how .
    Saved by the bell, imagine trying to deal with DPD on a day to day basis.

  3. Colin Parr

    I purchased a sat nav from currys online. I was told that it will be delivered on Tuesday,as i would not be at home i used their app to rearrange delivery to a safe place or my neighbour.I arrived home to find that they had left a card saying it would be delivered the next day. I am at work all day so i again tried to rearrange delivery. They confirmed this was ok. i DO NOT HOLD OUT MUCH HOPE AFTER READING THE ABOVE COMMENTS. Colin

  4. I am tearing what,s left of my hair out in trying to get DPS to deliver a very expensive parcel that was supposed to have been delivered on wednesday-15th june-2016.
    It is now days later-friday-17th june-2016 and trying to get through to them via email and other very expensive phone calls whereby you can never get through to them for minutes on end and then never getting answered-,finally slamming the phone down in frustration!!!

    As one other customer says–dpd are an absolute excuse for a “failed courier company without remorse”and need to be investigated by trading standards officers to the extent that they should be shut down!!??
    In the meantime I am at a loss as what to do next as I think I have run out of options in the short term because of their incompetence.

    Mike Richmond.

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